Frequently Asked Questions

Welcome to the website (hereinafter referred to as the “Website”) of Heritage Hide Works LLC (hereinafter referred to as the “Company”). You may encounter some common issues while using this Website and its products and services. The following are the terms and conditions for addressing these common issues.

  1. Product Information
    Product Descriptions: We strive to ensure the accuracy of product information, including price, color, size, and availability. However, due to differences in display devices, inventory changes, or other unforeseen factors, we cannot guarantee the absolute accuracy of all information.
    Photos and Colors: Product images may differ from actual colors due to lighting and equipment settings. Please refer to the actual product for accuracy.
  2. Order Processing
    Order Confirmation: Once you submit your order, we will send a confirmation email. Please note that this only indicates that we have received your order and does not constitute our acceptance. We reserve the right to refuse or cancel any order, particularly if an item is sold out or incorrectly priced.
    Order Changes and Cancellations: Once an order is submitted, we will process it as quickly as possible. In some cases, you may not be able to change or cancel your order before it ships. If you need to modify your order, please contact Customer Service as soon as possible.
  3. Payment and Billing
    Payment Methods: We accept a variety of payment methods, including credit cards, debit cards, and other electronic payment methods. All transactions are processed securely to protect your payment information.
    Invoice: We will send you an electronic invoice upon completion of all orders. Please save this invoice for your future reference.
  4. Shipping and Delivery
    Shipping Methods: We use a variety of courier services to ensure your product arrives as quickly as possible. Shipping times may vary depending on location, weather, and other factors.
    Delivery Delays: We are not responsible for any loss or damage caused by delivery delays due to factors beyond our control.
  5. Refunds and Returns
    Return Policy: For our return and exchange policy, please visit the “Returns and Exchanges” page. Please ensure that you request a return within the specified timeframe and that the item is eligible for return.
    Refund Processing: Once a return is confirmed and accepted, refunds will be processed within 7 business days. The exact timeframe depends on your payment method.
  6. FAQs
    Product Care: We recommend using high-quality leather care products to keep your leather goods in top condition. Please refer to the care guide on our website.
  7. Modifications
    We reserve the right to modify these Terms at any time, and any modifications will be effective immediately. Please check back regularly for the latest updates.
  8. Governing Law
    These Terms will be governed by the laws of the United States, and any disputes arising therefrom will be resolved in the courts of the United States.

Thank you for visiting Heritage Hide Works LLC. We look forward to providing you with quality products and services! If you have any further questions, please feel free to contact us.