Returns and Exchanges

Thank you for choosing Heritage Hide Works LLC. We are committed to providing you with high-quality leather goods and want you to be satisfied with your purchase. If you require a return or exchange for any reason, please refer to the following terms and conditions.

  1. Return Policy
    Return Period: You have 30 days from the date you received your item to request a return.
    Return Requirements: The item must be unused, undamaged, and in its original packaging with all tags attached.
    How to Apply: To request a return, please contact our Customer Service team via email. Please include your order number and the reason for your return so we can process your request.
  2. Exchange Policy
    Exchange Period: You have 30 days from the date you received your item to request an exchange.
    Exchange Requirements: The item must be unused, undamaged, and in its original packaging with all tags attached. If you require a size or color exchange, please specify this when requesting an exchange.
    How to Apply: Please contact our Customer Service using the same method you would for a return, providing your order number and exchange request.
  3. Return and Exchange Shipping Costs
    Return Shipping Costs: If you are returning an item due to quality issues or incorrect product delivery, we will cover the return shipping costs. Returns for personal reasons (such as dislike, wrong size, etc.) are the customer’s responsibility.
    Exchange Shipping Costs: Exchange shipping costs are the customer’s responsibility, unless the return is due to quality issues or incorrect product delivery.
  4. Refund Processing
    Once we receive the returned item and confirm its eligibility for return, a refund will be processed within 7 business days and the refund amount will be refunded to your original payment method. Please note that your bank or payment provider may require additional processing time for the refund to be reflected.
  5. Special Items
    Some special items (such as sale items) may not be eligible for return or exchange policies. Specific terms and conditions will be notified in advance at the time of purchase.

Thank you for your support of Heritage Hide Works LLC. We look forward to providing you with excellent products and services!